Seven Swiping Secrets

Meet the guest writer

Today’s post is brought to you by our esteemed friend at the Copywriter’s Rountable. So without further ado, here are the words of Copywriter, John Forde…

I guess first I should define terms…

“A swipe file is a collection of tested and proven advertising and sales letters. Keeping a swipe file (templates) is a common practice used by advertising copywriters and creative directors as a ready reference of ideas for projects.
“Copywriters are not the only ones who can benefit from having a swipe file. As book publishing coach Diane Eble points out, authors and publishers can benefit from creating a swipe file of best-selling titles to give them ideas for their own titles.

“Publicists can create a swipe file of great press release headlines. Swipe files are a great jumping-off point for anybody who needs to come up with lots of ideas. Swipe files are also commonly used by Internet Marketers who need to gather a lot of resources not only about products but also about marketing methods and strategies.”
Well, that clarifies things a little, yes? Try this, too…

“There is nothing better or more productive a copywriter can do – and this applies to experienced copywriters as well as novices – than to read (almost to the point of memorizing) the best work of their fellow writers.” The first is just from Wikipedia, and not so much swiped but copied and pasted. The second from my old friend and mentor, as well as master copywriter, Michael Masterson.

Okay, now it’s my turn to try my hand at an original thought…

A swipe file defined

A swipe file is that place where you store those dazzling promo pieces that not only worked… but that are so good they make you sick with envy. Because you wish you’d written them yourself. In other terms, it’s the stack of stuff you go through, to help jump-start your creative engine… because you know that most everything you’re looking at, in those “swiped” samples, is something that worked.

Back in my earliest days, my swipe file filled a green milk grate. And then another. And then seven or eight more, until somebody made me get a filing cabinet. And then a second filing cabinet.

These days, thank merciful God for the Internet. Because now my swipe file — and yes, I still keep one — is a folder on my desktop labeled “Promos to Study.” In it lands links to VSLs, PDFs of magalogs somebody else has generously scanned, black and white ad clips the ‘70s and ‘60s, even back to the 1920s (thanks to the excellent InfoMarketingBlog.com), covers and screen captures I’ve used in presentations, and more. 
Thanks, merciful Zeus as much or more for the iPad, which I also use every morning to markup whatever promo I’ve set aside to review.

The way it goes, most mornings, is that I load up any oft-seen sales letter that comes with a transcript. Then I “print” it to a PDF that gets stored on my iCloud account. From there, I open an app called “Goodnotes” and import the file, where it gets circled, scribbled upon, and partitioned into what seem the best bits. And yes, I do try to do that daily. More so now than before. And yes, it’s eye-opening. Every time.

But the real reason I’m writing this… or rather, updating this old CR classic… is because I recently got a question from a CR reader about where and how to swipe from other sales letters. So I thought I would go ahead and provide some answers. And away we go, starting with… 

Reach wide. No easy answers

1) Reach wide – Before you can “read” the secrets buried in a swipe file, you need to fill it. And when you do, naturally you’ll want to start with the kinds of ads you expect to write most yourself. But don’t stop there. Reach way back to the classics. You’ll be surprised what Claude Hopkins and John Caples ads, Ogilvy, Schwartz and others still have to teach.

If you’re lucky enough to have the courier typed sales letters of the ‘70s and ‘80s… or magalogs and bookalogs of the ‘90s… read them too. Almost everything we know works now, they knew then times ten. And then, yes, do keep it current with the working VSLs. Just make sure you click and get the “transcript” where it’s offered too. Print it to a PDF. Some of the copywriters today do some of the most enviably good stuff I’ve seen yet, anywhere.

2) Don’t expect easy answers – What’s the right question to ask for any piece of copy you’re about to study? Assuming you’re only studying stuff that worked, the right opener — obviously — is “Why?” Unfortunately, it’s also the most unanswerable question. You won’t know, for sure, why anything worked. Because it will always remain a guess.

3) Look past the copy – That is, remember that it’s not so much that the copywriter sold something well… as that there were lots of readers out there that wanted to receive the message he used to sell it. What’s the distinction?

The twist & style

When you look at swipes, especially the most current ones in your market, what you’re looking for first is every clue you can get about the prospect, not so much the product. If there’s a promise that you see working everywhere, it’s because it promises to fix a problem that’s keeping target readers everywhere up at night. Isolate the single biggest promise the copy makes and flip it — what problem is it solving?

4) Find the twist – More and more, we see copy make a promise or throw out a solution-demanding premise… and then up the ante with an extra “twist” to the message. That is, a kind of early “but it gets [an] even better” or “gets [an] even worse” turn in the message, just at the moment the reader was thinking “I’m kinda hooked already…”

Of course, this is classic storytelling. Our hero struggles. And just at the moment you thought it couldn’t get any worse… or better… the drama dial clicks up another notch. Just about any sales message could benefit from a twist, both in the lead and the close. Look to your swipes to see how it’s done.

5) Soak up the style – All writers in all genres pick up a style. Dense. Lean. Even. Excitable. Some copy drips with adjectives but works in spite of itself. Other copy undersells, yet manages — somehow — to hit hard. This is one of those things you can absorb best by just copying out a good piece of copy a few times until the secrets of style sneak into your subconscious.

Structure & closings

Even now, I keep a piece of the latest, greatest copy open on my screen or a second desktop (on the Mac, at least, you can move between multiple desktops). When I’m stuck, I swipe over to it and read for a little, then come back and try to trot out my message in the same mindset. Be careful here, because you’re not stealing words. At least, not mindlessly so. You’re trying to get a “feel” you can transfer back to your writing.

6) Study the structure – This is something else that writing out a full promo — by hand — can help you do. If not that, at least try to re-outline a finished copy control. You want to see how long they took to get through the lead, where they first started laying out the benefits or naming the offer, how they packaged up the testimonials and how long they spent on proof.

Build your own library of promo outlines and use them as templates, next time you’re getting started. This isn’t stealing. It’s just good sense.
Also, look for the segments that seem to show up across several different samples. Just about every sales piece, for instance, is going to have testimonials and a close and some freebies with the offer.

But do all promotions have “Imagine this outcome” sections, transcendent mission statements, a personal story, show-me-the-money examples, etc.? Probably.

7) Collect closes – Copywriters sure do love to talk about headlines and leads. And with good reason, of course. It’s where we put flame to powder. Still, if the lead is what sparks prospect interest, the close is where we pile up the dynamite. And you’ve got to pile it up just so if you want the right result.

Let the swiping begin!

It’s worth pulling closes from a lot of working promos and studying just those, one next to the other. A little tweak to your guarantee, your price rationalization, your push for urgency, can make a huge difference in your results.

Hope that helps… now get swiping!

When Email Marketing Efforts are Ineffective…


Help with email marketing

Most savvy business owners understand the importance of email marketing even if they lack the know-how to run an effective email marketing campaign. Simply put, these business owners realize the imperative to run email marketing campaigns to help them meet the needs and expectations of their target audiences, but they might not possess the skills, or have the time required to orchestrate an email marketing campaign that could yield truly effective results.

Fortunately for these business owners, they don’t have to know a great deal about email marketing because there are many Internet-based marketing consultants who can assist them in planning and running an effective email marketing campaign. So in this article, we will provide a few tips for locating a capable consultant to assist business owners and companies of all sizes – including your business, if you lack the time or required skills – in the creation, administration and completion of an email marketing campaign.

One of the most important criteria in any consultant you seek out and hire to assist you with your email marketing campaigns is experience, which must specifically pertain to results and degree of past success s/he can demonstrate (or document). This is important because one of the best indicators of how well a consultant will perform for you is how well s/he has performed in the past; meaning that if a consultant was able to help multiple past clients to attain their company goals through email marketing, that consultant will likely be able to assist you in achieving similar results.

EMC hiring criteria

Another important criterion which should be taken into consideration when hiring a consultant to assist you in your email marketing efforts is the opinions of that consultant’s past clients; so before making a commitment to work with a particular consultant you should request references from past clients, with the understanding and intent to contact each of the past clients provided and question them about their experiences with the consultant. Follow through at this stage is vital in order to to obtain accurate feedback, so you should not just site on these references, you must contact them and get their opinions about the consultant’s work.

An important point to keep in mind is the fact that most consultants will likely only provide references whom s/he is confident will offer positive opinions of services s/he provided. That having been said, you can still learn a great deal about the consultant’s style, personality and techniques through the references you obtain. This is important because the consultant’s personality, as well as his/her skills and abilities are also as important as any other aspect of the of the Email Marketing Consultant (EMC) hiring process.

Keep in mind that – like anything else in life, or any other relationship – there is the possibility that you do not get along with the consultant, or you may have difficulty communicating with him/her, a situation which could make it difficult to work with him/her altogether. On the other hand, if you are not providing the consultant with enough information, or offering feedback which could help him/her to adjust proven email marketing strategies to better meet your expectations it might be hard for you to meet your stated business goals. So a good working relationship (chemistry) with your chosen consultant will also be very important.

Qualified, objective reviews

While it is true that skills, knowledge and experience are all important characteristics of a good email marketing consultant, sometimes none of these factors matter if personality conflicts prevent you and the consultant from communicating adequately. Therefore your personal opinion of the consultant should always be carefully considered before making a hiring decision; and one way to influence your personal opinion is to contact the Better Business Bureau (BBB) to get objective independent reviews of the email marketing consultant you are considering hiring.

The BBB can provide you with a great deal of information regarding the past performance of most email marketing consultants who have been in business for a number of years and does not have any unresolved complaints with the BBB. This additional research will be a good indication the consultant performs adequately and treats clients fairly. Conversely a consultant with a number of unresolved complaints against him/her is not likely to be a good choice.

Drawing conclusions

Similarly a consultant who has a number of independent reviews raving about the quality of services s/he has provided to past clients will likely be a good choice to assist you in your email marketing efforts, while a consultant who has a number of poor reviews on the Internet is not really a good candidate for the job. Obviousdly you can draw your own conclusions based on reviews of the consultant’s historic profile; but if past clients were not happy with the services s/he provided, you will likely also not be happy with these services.


Avoiding Some Typical Resume Mistakes


Resume information complexities

If you have ever written a resume for yourself or tried to write one for someone else, you’re probably fully aware of how difficult such a task can be; made even more complicated by the large amount of information that often goes into a resume.

From the individual’s career objective to listing his/her qualifications, a resume should be personal, it should convey confidence and it should be presented in the best possible way to impress a potential employer.

About resumes, cover letters and interviews

However, in view of the fact that creating a winning, well-written resume is not easy, it is of crital importance that the resume writer pays special attention to some of the most typical mistakes made in resume composition, and take the necessary steps to avoid and/or eliminate them. Some of those mistakes are elaborated upon in the following paragraphs.

Including references to personal web sites

You may wonder why referencing a personal web site may be a mistake, since you might have a sample of your graphic design work on a site that you want your potential employer to see; but this is a good idea only if the site you are referencing is limited to work-related content.

Unfortunately, many people make the mistake of including their personal web sites, most of which contain information that a potential employer may find irrelevant, which in his/her view is a waste of company time if not inappropriate altogether.

As a rule, do not include your personal web site if it contains yours, or other photos that may be viewed as inappropriate; including jokes (even if they are clean), or your blog. In other words, if the site you have is entirely for personal purposes, it’s best leaving it off your otherwise well-written resume.

Include a link to your web site if the pages are set up specifically to showcase your professional portfolio, a copy of your resume, reference letters, presentations, photos taken for professional use, or your web development skills.

Using small fonts to compress content

Sometimes you just cannot squeeze all the information required on a resume into a single page, especially if you are presenting twenty or thirty years of education, experience and skills; because it will not format will and can otherwise be very challenging.

As a rule, well-written resume should not exceed two pages; but in recent years it has become commonplace for professionals to change jobs frequently, and if you’re a member of this group, you know that listing all your experiences, as well as your career objective, education, qualifications and references, can certainly take up a lot of space.

However, you should refrain from using a small font in order to fit everything into your resume; because there is not a single area in your resume that should have a font size of less than 10 points. Keep in mind what font type you are using and stick to the basics.

Arial and Times New Roman are the standard font type for resume writing, and are therefore recommended for use in writing your own resume. So instead of changing the font size, review and revise your resume to make sure that statements made are more concise.

Employer and school listing errors

Some critical errors that are sometimes made on a resume without the realization that they’re being made is the preparer’s failure to refer to past employers and/or school(s) they attended by their full and correct names; and this should be avoided in all instances; so do not use variations of company and school names; and don’t use abbreviations unless they are in fact part of the name.

In other words, if you have attended New York University, list the complete name, not just NYU – even though it’s commonly known and your employer will likely recognize it. You definitely do not want to appear sloppy, or unable to pay attention to details.


Lengthy descriptive paragraphs and typos

In order to list those responsibilities you’ve had in your past professional experience, it is best to use bullet points that begin with action verbs; such as managed, developed, etc. You really don’t need to use full sentences, and you certainly don’t need to use a paragraph format.

Using full sentences in a paragraph format make the information in your resume overwhelming and difficult to review quickly; so make your statements brief and clear; and don’t add words simply to fill in space.

What may be the most important factor in achieving a winning and well-written resume is proof reading; and since you want to put your best foot forward it is absolutely unforgivable for your resume to contain grammar and spelling problems which by themselves are enough to give your potential employer the impression that you are not detail-oriented, or even negligent.

About resumes, cover letters and interviews

Of course it is understandable the difficulty in proofing a document you have been working on so closely; so use spell check – but be ware, it will not catch everything – and ask your friends/family for help, or meet with a career counselor. Do your best to present the most polished resume to your potential employers, and begin with eliminating simple mistakes.